A.  This impressive range of multimedia storage units is manufactured by PREPAC Manufacturing Ltd., an experienced RTA (ready to assemble) furniture producer, based in British Columbia, Canada. They have pioneered the growing RTA market in North America for over 20 years and have the industry experience to back up their modern manufacturing facility.

A.  This product is made from a combination of "engineered woods" -- a mixture of high quality hard and soft wood materials, which generally come from the surplus of the original lumber processing. These materials are bonded together with a synthetic resin, in a process that combines high heat and pressure to make a very stable, environmentally friendly product. The result is dense, strong panels of particleboard which are then laminated with durable attractive finishes. These materials are then further manufactured into furniture components in a precision, state-of-the-art manufacturing facility. Components are inspected and packaged with high quality, European hardware that has been designed to make home assembly quick and easy. Home assembly, or RTA products, save you money and are the only truly effective way to ship large furniture items economically. In Europe, over 40% of all furniture is bought RTA and nowadays most automated manufacturers of precision "assembled furniture" use this RTA component method of manufacturing to ensure higher quality goods.

A.  If shown as "in stock" your product will ship within 48 hours of receipt of order and you will receive confirmation of your order and of the expected shipping date within 24 hours. Products are shipped to your door via UPS (United Parcel Service), so please allow 7 - 10 days transit time. Once your unit has been shipped, you can return to our website and, by using your login and password, you can obtain your UPS Tracking #, which will allow you to track your parcel's movements across the country using the tracking facility on the UPS site (www.ups.com). If you have any problems tracking your product, or have any questions at all regarding your order, please do not hesitate to contact us at: sales@room2store.com, or call our toll-free customer service center at 1-866-766-7766 (7:00am - 4:30pm PST).

A.  If, for any reason, you are unhappy with your unit due to damaged, defective or missing parts, please contact us immediately, as there are many ways we are prepared to help. For example:

• We can arrange for replacement parts to be shipped to you -- free of charge of course!
• If necessary, we can arrange for a replacement unit to be shipped to you.
• We can arrange for UPS to pick up any units as necessary.

A.  If, for any other reason, you are not satisfied with your merchandise, you may return it at your expense in its original packaging within 30 days of receipt for a refund. The shipping and handling charges, which are included in the quoted prices of our products, will not be refunded. If you wish to return a product, you must contact us first for authorization and further instructions. We cannot be held responsible for units returned without prior authorization.

NOTICE:  Please note that some freight and re-stocking charges may apply to returned units that are no longer wanted or require collection.

A.  Once an order has been accepted by us and confirmed to you, it may not be possible to cancel the order before it is shipped, should you change your mind. If you find yourself in this situation, please contact us immediately and we will do our best to cancel your order, but please be aware that some charges may apply.

A.  You may either contact us by email at sales@room2store.com, or you may call our toll-free customer service center at 1-866-766-7766 (7:00am - 4:30pm PST).

A.  These products are made from a combination of "engineered woods." "Engineered wood" is a mixture of high quality hard and soft wood materials, which generally come from the surplus of original lumber processing. These materials are bonded together with a synthetic resin, in a process under high heat and pressure to make a very stable, environmentally friendly product. The result is dense, strong panels of particleboard, which are then laminated with durable, attractive finishes.

A.  PREPAC Manufacturing, a long-established manufacturer, based in British Columbia, Canada makes this entire range of media storage units.

A.  We recommend that you simply wipe your units with a clean damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your unit.

A.  NO! All of these products have a laminate finish, and should not be painted or varnished.

A.  No. If liquid is spilled and quickly wiped up, no damage will be done to your unit. However, continuous exposure to liquids or high humidity, may cause damage to the board.

A.  For mainland North American shipments, all units are covered for damage, defect or missing pieces for 30 days from date of shipment. For international shipments, please click here to view our International Shipping Policies.

A.  YES! Simply e-mail us the details (i.e. which unit you have and which pieces you need for it) and we will send you back a cost to supply the additional pieces.

A.  Each unit comes with detailed assembly instructions and one person can assemble most of them in well under an hour. We recommend that if you have any reservations about tackling this project alone, you should get a friend or neighbor to help.

A.  Should you find yourself in difficulty, simply contact the toll-free help line on the instructions and the manufacturer's staff will assist you.

A.  As you know, one of the best features of these units is the almost limitless storage flexibility given by the fully adjustable shelves. To adjust the height of the shelves, just follow these simple instructions:

1. Remove the shelf.
2. Take out the metal dowel pins.
3. Calculate the position that you want you shelf to be at and set the dowels in place.
4. When you are satisfied that your dowels are all set to the correct heights, put the shelves back in place.

A.  You will receive an emailed confirmation of your order and its expected ship date within 24 hours, and if stocks allow, your product will ship within 72 hours of receipt of the order. Products are shipped from our warehouse to your door via UPS (United Parcel Service), so please allow 3-5 days (west coast) and 7-10 days (east coast) transit time.

A.  Once your product leaves our warehouse, we will email you the UPS tracking # . Click on the 'Track Order' function at the bottom of any page of our site, input this tracking information and you can track your parcel's movements across the country, at your convenience. By following your parcel's movements in this way, you should get a good idea of when your unit will arrive.

A.  YES! Just click on the Canadian flag at the bottom of any of our web pages and you will find lots of useful information about ordering products for shipment to Canada.

A.  YES! International shipments are subject to some specific shipping regulations and additional freight charges, though. So, please e-mail us with your order requirements and we will confirm the shipping cost within 24 hours. Click here to view our International Shipping Policies.

A.  Should you find a component of your unit to be missing when you receive it, simply contact the toll free help line on the instructions and the manufacturer's staff will assist you. If in any doubt, you can always contact us by email at sales@room2store.com, or you may call our toll-free customer service center at 1-866-766-7766 (7:00am - 4:30pm PST).

A.  Should UPS deliver a damaged box to you, please contact the toll-free help line on the instructions and the manufacturer's staff will assist you. If in any doubt, you can always contact us by email at sales@room2store.com, or you may call our toll-free customer service center at 1-866-766-7766 (7:00am - 4:30pm PST).

A.  Should a component of your unit arrive damaged, simply contact the toll-free help line on the instructions and the manufacturer's staff will assist you. If in any doubt, you can always contact us by email at sales@room2store.com, or you may call our toll-free customer service center at 1-866-766-7766 (7:00am - 4:30pm PST).